Return & Refund Policy
Last Updated: August 12, 2026
Thank you for shopping with Mova Globes. We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund under the terms below.
Website: Mova Globes
Customer Service: [email protected]
1. 30-Day Returns
We accept eligible returns within 30 days from the date your order was delivered.
To qualify for a return, the product must:
- Be unused and in its original condition.
- Be returned with the original packaging and included accessories.
- Not show signs of misuse, alteration, or excessive wear.
- Include the original order number or other proof of purchase.
Returns that do not meet these requirements may be refused or may qualify for a partial refund.
2. Non-Returnable Items
The following items are generally not eligible for return:
- Products that have been used or damaged by the customer.
- Products damaged through improper handling, installation, or use.
- Personalized or customized products.
- Clearance or final-sale items.
- Gift cards, if applicable.
Nothing in this policy is intended to limit rights provided to consumers under applicable law.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Email us at:
Please provide:
- Your order number.
- Your name.
- A description of the problem.
- Clear photographs or video showing the damage, defect, or incorrect item.
After reviewing your request, we may offer a replacement, replacement parts where appropriate, or a refund.
If the issue resulted from our error or the product arrived damaged or defective, we will provide appropriate return instructions and cover the applicable return shipping costs.
4. How to Request a Return
Please contact us before sending your product back.
Send an email to:
Please include:
Subject: Return Request – [Order Number]
And provide:
- Full name
- Order number
- Product name
- Reason for return
- Photos or video, if applicable
Once your return request has been reviewed and approved, we will provide the return instructions.
Please do not send a return package before receiving authorization from our customer service team.
5. Return Address
Approved returns should be sent to:
Mova Globes Returns Department
2161 Broadcast Drive
Albuquerque, NM 87101
United States
Please retain your return shipping receipt and tracking information until your return has been fully processed.
6. Return Shipping Costs
For returns caused by customer preference, including changing your mind, ordering the wrong product, or no longer wanting the item, the customer is responsible for the return shipping costs.
If the return is caused by:
- A defective product;
- A product damaged upon arrival; or
- An incorrect product shipped by us,
we will provide appropriate return instructions and cover the applicable return shipping cost.
Original shipping charges are generally non-refundable for customer-initiated returns unless otherwise required by applicable law.
7. Refunds
Once we receive your returned product, we will inspect it.
If the return is approved, your refund will be issued to the original payment method.
Please allow approximately 5–10 business days after the refund is issued for the funds to appear in your account. Processing times may vary depending on your bank or payment provider.
For online sales in the U.S., the FTC requires sellers to have a reasonable basis for advertised shipping times, and when no shipping time is stated, generally to have a reasonable basis to ship within 30 days. If an order cannot be shipped as promised, additional notice, cancellation, and refund requirements can apply.
8. Partial Refunds
A partial refund may be issued if a returned product:
- Shows signs of use;
- Has been damaged after delivery;
- Is missing accessories or components; or
- Is returned in a condition that materially reduces its value.
Any applicable deduction will be determined after inspection.
9. Exchanges
We generally do not offer direct exchanges for a different product, color, model, or configuration.
If you would like a different product, you may return the eligible item according to this policy and place a new order.
For defective, damaged, or incorrectly shipped products, please contact us so we can determine the appropriate replacement or refund solution.
10. Order Cancellation
If you need to cancel an order, please contact us as soon as possible:
We will make reasonable efforts to cancel orders that have not yet been processed or shipped.
Once an order has shipped, cancellation may no longer be possible and the order will be subject to our standard return procedure.
11. Late or Missing Refunds
If you have been notified that your refund has been issued but have not received it:
- Check your bank or credit-card account.
- Contact your bank or payment provider.
- Allow additional processing time.
- Contact us at [email protected] if the refund still cannot be located.
12. Returns Lost in Transit
Customers sending back products are responsible for properly packaging the return and retaining proof of shipment.
If a customer-paid return is lost during transit, we may request tracking information or other proof of shipment before processing the refund.
For returns caused by a defective, damaged, or incorrectly shipped product, we will provide appropriate return instructions.
13. Contact Us
If you have questions about our Return & Refund Policy, please contact:
Mova Globes
Website: movaglobes.it.com
Email: [email protected]
Return Address:
2161 Broadcast Drive
Albuquerque, NM 87101
United States